CompTIA CASP+ Practice Test

To ensure the Managed Security Service meets monitoring expectations, what should the company establish?

1. A thorough onboarding process

2. A mutually agreed upon service level agreement

3. A monthly performance review

4. A penalty for underperformance

The correct answer is: A mutually agreed upon service level agreement

Establishing a mutually agreed upon service level agreement (SLA) is crucial for ensuring that the Managed Security Service aligns with the company's monitoring expectations. An SLA formalizes the expectations regarding the level of service that will be provided, including key metrics such as response times, availability, and performance standards. It serves as a foundational document that outlines the responsibilities of both the service provider and the customer. With a well-defined SLA, the company can clarify what specific monitoring actions are expected, set benchmarks for performance, and identify the consequences for not meeting these benchmarks. This agreement ensures transparency, accountability, and provides a framework for measuring the effectiveness of the security services being offered. Additionally, it fosters a partnership approach, where both parties are aware of and agree to the terms of service. Other options, such as a thorough onboarding process, monthly performance reviews, or penalties for underperformance, can certainly play a role in managing the relationship and ensuring compliance with the SLA, but they do not provide the same foundational agreement that the SLA does. Without an SLA, the expectations might be ambiguous, which can lead to misunderstandings and unmet monitoring goals.