CompTIA CASP+ Practice Test

What action would BEST meet the security goals related to unified communications for a corporate environment?

1. Only allow email communications

2. Create presence groups and restrict IM protocols

3. Eliminate remote access

4. Use basic password protection

The correct answer is: Create presence groups and restrict IM protocols

Creating presence groups and restricting instant messaging (IM) protocols is an effective action to enhance security in a unified communications environment. This approach allows organizations to control who can communicate with whom, reducing the risk of unauthorized interactions or data leaks. By establishing presence groups, an organization can segment users based on their roles or departments, ensuring that sensitive communication remains within trusted groups. Restricting IM protocols further strengthens security by limiting the tools and methods that can be used for communication, which can help mitigate risks associated with less secure or non-compliant communication methods. This strategy helps maintain compliance with organizational policies and regulatory requirements by controlling the flow of information and ensuring that only approved communication channels are utilized. In contrast, only allowing email communications could hinder collaboration and slow down workflows, while eliminating remote access could inhibit productivity and flexibility for employees. Using basic password protection does not offer sufficient security, as it can be easily compromised, especially without additional layers such as multi-factor authentication. Therefore, implementing presence groups and restricting IM protocols effectively balances security needs while maintaining operational efficiency.