CompTIA CASP+ Practice Test

What should a company prioritize to ensure safe and reliable use of social networking for customer engagement?

1. Employee training on social media risk

2. External audits of social media policies

3. Content moderation by security experts

4. Strict posting guidelines

The correct answer is: Employee training on social media risk

Prioritizing employee training on social media risk is crucial for ensuring the safe and reliable use of social networking for customer engagement. This training helps employees understand the potential risks associated with social media, including privacy breaches, exposure to malware, and the implications of sharing sensitive information publicly. By equipping employees with the knowledge of best practices and the potential dangers, the company fosters a proactive culture that can mitigate risks, ensuring that interactions with customers are safe and secure. Training empowers employees to make informed choices when engaging with customers on social media platforms, which can significantly enhance the company's reputation and reliability. It also encourages employees to recognize and respond appropriately to threats, reinforcing the organization’s overall security posture. In contrast, while other strategies like external audits, content moderation, and strict posting guidelines are valuable, they do not directly address the foundational knowledge and awareness that employees need to navigate social media safely. For instance, audits may identify issues but won't prevent missteps from occurring in the first place. Content moderation can help control what is posted, but without well-informed employees, the risk of inappropriate engagement remains. Strict guidelines might establish boundaries, but without comprehensive training, employees may still unknowingly breach those guidelines. Thus, prioritizing employee training lays a strong groundwork for effective and