CompTIA CASP+ Practice Test

Which requirement best conveys a customer's need for instant notifications of software errors and outages?

1. The system shall notify users via SMS every time there is an error detected.

2. The system shall email the administrator when processing deviates from expected conditions.

3. The system shall log errors in a database for later review.

4. The system shall send daily reports summarizing system performance.

The correct answer is: The system shall email the administrator when processing deviates from expected conditions.

The choice that best conveys a customer's need for instant notifications of software errors and outages is the option that specifies real-time alerts. While receiving an email when processing deviates from expected conditions can provide timely updates, it is important to clarify that not all email notifications come instantly. However, the general context suggests a critical alert mechanism. To fulfill the requirement for immediate notification, one effective method could indeed involve SMS alerts, as these typically reach users almost instantly compared to other methods like logging or daily reports. Therefore, the focus should be on immediate awareness and proactive responses to software issues. In this context, options that imply delayed responses or summaries, such as logging errors for later review or sending daily reports, do not meet the need for real-time notifications and feedback. These methods might help diagnose problems post-factum but lack the immediacy that the customer requires for managing outages and software errors effectively.